1. An Inquiry > Eine Anfrage
2. An Offer > Ein Angebot
3. An Order > Eine Bestellung
4. Delivery > Begleitschreiben zur Lieferung
5. A Complaint > Eine Beschwerde
6. Answers to Complaints / Adjustment
> Antwort auf Beschwerden / Klärung
7. Phonetisches Alphabet
If you know the name but do not do business regularly:
British English = Dear Ms McLean
Am. Engl. = Dear Ms. McLean,
Thank you for 1* … writing us about your experience with … .
2)* … calling your experience to our attention.
3)* We are sorry to learn that … .
1)* We are currently looking into the points you raise and will reply
to you as soon as we have all the necessary information.
2)* Of course we will replace the defective parts as quickly as possible.
1)* In the meantime, please accept our apologies for any
inconvenience caused.
2)* We are certain that there will be no future cause to complain.
If you know the name but do not do business regularly:
British English = Yours sincerely
Am. Engl. = Sincerely / Sincerely yours / Yours truly
1)* 2)* 3)* = Please select the sentence most appropriate.
