1. An Inquiry > Eine Anfrage
2. An Offer > Ein Angebot
3. An Order > Eine Bestellung
4. Delivery > Begleitschreiben zur Lieferung
5. A Complaint > Eine Beschwerde
6. Answers to Complaints / Adjustment
> Antwort auf Beschwerden / Klärung
7. Phonetisches Alphabet
Ref.: Your inquiry of 13 October
If you know the name but do not do business regularly:
British English = Dear Ms Harden
Am. Engl. =
Dear Ms. Harden,
Thank you for your inquiry of 13 October concerning wooden toys.
We appreciate your interest in our products and will be
pleased to submit a detailed quotation shortly. Before
we can do so, would you please fill in the enclosed form
and return it to us? Our fax number is: ……. …. Thank you.
In the meantime we are sending our newest catalogue which
shows the complete range of our various wooden products
for children.
If you know the name but do not do business regularly:
British English = Yours sincerely
Am. Engl. = Sincerely / Sincerely yours / Yours truly
Enclosure
