1. An Inquiry > Eine Anfrage
2. An Offer > Ein Angebot
3. An Order > Eine Bestellung
4. Delivery > Begleitschreiben zur Lieferung
5. A Complaint > Eine Beschwerde
6. Answers to Complaints / Adjustment
   > Antwort auf Beschwerden / Klärung

7. Phonetisches Alphabet

If you do not know the name:
British English =
Dear Sir or Madam / Dear Sirs
Am. Engl. = Gentlemen: / Dear Madam or Sir, / Dear Sir
or Madam, / Dear Sir,

Our company is a wholesaler of children¥s toys, located
in Boston, Maryland in the United States.

We have learned from our customers that your all-
natural wooden construction kits and other toys for
the very young are extremely popular.

Therefore would you please send us catalogues,
samples, quotations and any further information
available on the above mentioned products.

Please include in your quotations information on packing, quantities,
shipping weights as well as delivery.

1)* If your terms of sale, especially your export prices, are satisfactory,
      we will be very happy to place a trial order with you.
2)* Also we would like to know if you would want to consider granting
      us the sole agency for your products in the United States.

We hope to hear from you soon.

If you do not know the name:
British English =
Yours faithfully
Am. Engl. = Yours truly / Yours sincerely / Sincerely yours

1)* 2)* = Please select the sentence most appropriate.

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